CALL US: 0800 USE HERBS  0800 873 437
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FREE SHIPPING FOR ORDERS OVER $150 in N.Z.
(excludes vege boxes)

Terms of Trade

CONTACT US

CALL: 0800 873 437

0800 USE HERBS

6 WALLIS STREET, RAGLAN, NZ
CONTACT US

CALL: 0800 873 437

0800 USE HERBS

6 WALLIS STREET, RAGLAN, NZ

Shopping Terms & Conditions

 

Issued by The Herbal Dispensary

This Terms and Conditions document governs the use of The Herbal Dispensary's Online Service (the Service)
Purchasing from The Herbal Dispensary
The Herbal Dispensary online shopping gives customers convenient, quick, easy, and secure shopping.

Products displayed on the site shopping areas can be purchased using a secure online Paypal and MasterCard transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. The Herbal Dispensary does not hold onto cardholder information.
 

Pricing

All prices in the online shop are represented in local currency ( NZD) for New Zealand,taxes are shown and  All prices are correct at time of publication; however we reserve the right to alter prices for any reason at any time.
 

Payment

Payment is via pay pal.
Payment can also be made via direct credit
Bank details are 
03-1563-0022961-000 The Herbal Dispensary 
Westpac 
As soon as your payment is received we will process your order.  For New Zealand deliveries our preferred supplier is Post Haste or New Zealand Couriers.  For overseas deliveries we use DHL.
If for any reason we can not fill your order immediately we will contact you.
We expect your goods to reach you in good condition if for any reason this does not happen please contact us immediately and inform the courier at the time of delivery.
 

Shipping

Please ensure you supply us with your full and correct shipping address. The Herbal Dispensary will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Should you enter the wrong address, The Herbal Dispensary is not obliged to re-send the order to the correct address at our expense.

For purchases outside of New Zealand, The Herbal Dispensary is not responsible for taxes, customs charges, duties, and restrictions that vary from country to country and result from the importation of certain products.
 

Returns

The Herbal Dispensary takes every effort to ensure the quality of our products and that your purchase arrives to you in perfect condition. Should you experience a problem with your order please email us and we will do our utmost to resolve any issue. Please choose carefully as we do not refund if you change your mind.
We are happy to exchange your goods, (excluding sale goods, foods, medicines) within 14 days, with proof of purchase, providing the goods are in their original condition. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
 

Loyalty Points

We like to look after our customers and we do value your custom. We know you have a choice of where to shop and appreciate that you choose to shop with us. Offering loyalty points to our customers on-line and in our shop is a way of us saying thanks.
 

Shop Hours

If you are visiting our shop at 6 wallis Street, Raglan our hours are Monday, Tuesday, Wednesday, Thursday, Friday and Saturday 9am - 5pm
Sunday we are open 10am - 5pm.
 

Eco Courier Bags & Single use Plastic Free Freight!

Since January this year (2018) we have been on the hunt for eco courier bags and a bubble wrap alternative. Here at The Herbal Dispensary, we do not buy in any bubble wrap, but repurpose the bubble wrap that comes into our store from other companies. But... we are so pleased to have found a plastic free alternative to bubble wrap. We will be phasing in the eco packaging over the next coming months and hope to be 100% eco couriering and single use plastic free with our freight by the end of this year (which isn’t too far away!). A huge shout out to the team at GoSweetSpot for bringing out these epic eco, compostable courier bags!